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Call Motoring Offence Solicitors on 0161 832 3852
The Best Privately Funded Defence for Motoring Offences & Road Traffic Law
We are committed to providing a high-quality service to all our clients. But if something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Where possible, we try to resolve concerns informally. We suggest that any issues are raised with the lawyer responsible for your matter, who will do their best to put things right.
However, if you are still unhappy after speaking to the lawyer, or are uncomfortable discussing any issues with your lawyer, you may raise a formal complaint under this procedure. In order to do this, please contact our head of compliance, Brian Koffman, by writing to New Maxdov House, 130 Bury New Road, Prestwich, Manchester M25 0AA or sending an email to briankoffman@motoringoffencesolicitors.co.uk
The head of compliance has overall responsibility for complaints and will decide how your complaint should be investigated, including who should prepare the initial response.
When contacting us with any concerns, it helps if you set it out in writing, but this is not mandatory and you may prefer to discuss it over the telephone. Please note, however, that we will not deal with complaints through social media or review sites – this is for your protection to ensure client confidentiality.
Other than in certain limited circumstances, our complaints handling procedure is reserved for clients of the firm. Unless BRIAN KOFFMAN & CO provided legal services to you as an individual, or to your business, you will not be able to complain through this procedure.
You may complain about any aspect of the service provided by BRIAN KOFFMAN & CO, including our fees.
Please note, however, that in circumstances where you are pursuing a professional negligence claim against this firm, we will not deal with complaints arising out of the issues that form the basis of the negligence claim.
Individuals have certain rights to complain or request information under data protection law. For full details, please visit our privacy notice.
We aim to resolve all complaints promptly through this procedure. But if you are not satisfied with our final response, you may be eligible to refer the complaint to the Legal Ombudsman provided you do so within six months of the end of our internal complaints procedure.
Any complaint to the Legal Ombudsman must usually be made within 6 years from the date of the problem which brought about your complaint, or within 3 years of the date, you should reasonably have known there was cause for complaint. In addition, only individuals and certain small companies, trusts and charities are eligible to make complaints to that office.
The Legal Ombudsman will not normally accept a complaint unless we have been given the opportunity to respond first. But you can usually escalate matters to the Legal Ombudsman if:
You should also be aware that, when your complaint relates to a bill, the Legal Ombudsman will not consider your complaint while your bill is being assessed by a court.
Legal Ombudsman contact details:
For further information regarding timescales and eligibility, please contact the Legal Ombudsman using the details above.
As a Solicitor's firm in the UK, we are regulated by the Solicitors Regulation Authority. Complaints can also be made to the SRA. You can report your complaint here
Alternative complaints bodies exist which are competent to deal with complaints about legal services in circumstances where both you and BRIAN KOFFMAN & CO agree to use such a scheme. Details of these bodies can be found at the European Commission’s online dispute resolution website: http://ec.europa.eu/odr. However, in our experience, the Legal Ombudsman’s scheme is the most suitable to deal with any complaints about legal services.
We are committed to effective complaints handling and will always try our best to promptly resolve any outstanding issues and put things right. At all times we will keep you updated and if we have to change any of the timescales above, we will let you know and explain why.
Any queries of concerns regarding this procedure or complaints generally should be sent to briankoffman@motoringoffencesolicitors.co.uk